Refund and Returns Policy

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Return policies for medicines in the UAE can vary from one pharmacy or retailer to another, but there are some general guidelines at our medicine store that customers should keep in mind when considering returning medicines:

• Unopened and Sealed:

In most cases, medicines can only be returned if they are unopened and in their original sealed packaging. Once the packaging is opened, it’s often non-returnable due to safety and hygiene concerns.

• Proof of Purchase:

 Always keep your receipt. Retailers typically require this as evidence of your purchase when processing a return.

• Expiry Date:

 Check the expiry date on the medicine before purchase. If the medicine is expired when you buy it, you should be able to return it for a refund or replacement.

• Defective or Incorrect Products:

 If you receive a defective or incorrect medicine, contact the store immediately for instructions on how to return or exchange the item.

• Time Limit:

 The return time limit is within 10 days of purchase. Be sure to return the item within this period.

• Consult Customer Service:

 If you have any doubts or questions about the return policy, don’t hesitate to contact our store’s customer service for clarification.

• Contact Us:

 Phone: +971544327138


* Remember that it’s essential to follow the specific return policy of the pharmacy or retailer where you made the purchase, as policies can vary. Always prioritize your health and safety when dealing with medicines, and if you have concerns about a particular medication, consult a healthcare professional.

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